What is a patient portal?

    A patient portal is a personalized, secure website that enables you to manage health care interactions and communicate with your health care providers at any time. This convenient online connection puts you in control of your health care from any web enabled device.

    Why activate your patient portal account?

    A patient portal offers several benefits. You can view your health records, access visit summaries, and other documentation and resources.

    What kind of records will I have access to through the patient portal?

    You’ll have access to view appointments and request prescriptions.

    What can I do with my health records?

    You can easily review, download, or share your health records with other providers.

    How do I contact my care team through my patient portal?

    You can easily message a member of your care team through the “Messages” tab. While in your message inbox, you can send a new message, and view your care team’s replies.

    How do I access my portal once I have created my account?

    Once you have enrolled, you can access the patient portal from your clinic’s website. The portal is also accessible from your clinic’s email notifications.

    https://pxpportal.nextgen.com/shakopeedakotaclinic-28176/portal/#/user/login

    Can I share access with a trusted representative?

    You can invite trusted representatives to access your patient portal in your “Profile.” If they do not have a patient portal account, they will be prompted to create one. From there, they can toggle between their own account and any accounts that have been shared with them.

    Can two parents/guardians link to the same child’s account?

    More than one parent can have access to their child’s information. For example, divorced parents will have their own access to view their child’s portal account.

    What do I do if I forgot my username and/or password?

    To reset your username and/or password, click “I forgot my username and/or password” located beneath the portal sign-in button. You will then be prompted to answer your security question and reset your password at that time.

    What should I do if I can’t remember the answer to my security question to reset my password?

    If you forgot your username and/or password and don’t know the answer to your security question, please reach out to your clinic to reset.

    What do I do if I didn’t receive an invitation to create my patient portal?

    Please reach out to your clinic to resend an invitation to enroll.

    Is my patient portal secure?

    Yes. Your patient portal is HIPAA-compliant, which means your information is securely stored and encrypted.

    What devices are compatible with the patient portal?

    Your patient portal can be accessed through any web-enabled desktop, laptop, or mobile device using one of the following supported browsers:

    • Internet Explorer 11
    • Safari
    • Firefox
    • Chrome
    • Mobile Safari (iOS)
    • Mobile Chrome (Android)
    Who do I contact if I have questions?

    Reach out to your clinic when you have questions!